10 August 2026
How to use AI chatbots to enhance your content, not replace it
Our evolving approach to designing conversational interfaces that will actually deliver user value
Blogs by author
Lucy Pickering
2 April 2026
Overcome the hurdles and accelerate your real-world impact through user research
Six principles for impactful user research and testing in the charity sector
10 March 2026
Strengthening our trauma-informed research approach through practical changes
Examples of how we consider trauma and its impact, before, during, and after research sessions. There are no examples of trauma mentioned.
12 August 2025
Eight practical tips to design online donation journeys that actually convert
Drawing on extensive user testing, these actions will help charities build trust and maximise conversions in online fundraising
22 July 2025
Opportunities and ideas from the CharityComms Charity Content Conference
Strategic content that works harder: doing less but doing it better
16 June 2025
Designing connected content
How we’ve used content modelling and structured content for digital products
7 June 2024
Strengthening our trauma-informed research approach
A summary of our latest approach for before, during, and after research sessions. There are no examples of trauma mentioned.
21 November 2023
Reflections on the Magnify 2023 conference
What we learned, reflections and things we’d like to dig into further