Customers
Monitor customer satisfaction & share
We have always spent time understanding our customers by building relationships with them and our team.
Impact measured against UN Sustainable Development Goals
Whilst this continues to be our focus for ensuring satisfaction, we also want to create a process to gather satisfaction insight and data from the wide range of people we now work with. Once we have this we want to share it wider than just the people who have collected it so everyone can benefit from it.
Our Managing Director, Chris, implements satisfaction surveys at the start, middle, and end of each project.
These surveys assess various aspects like professionalism, idea contribution, product effectiveness, and the nature of the client-partner relationship.
We also conduct ongoing satisfaction surveys for retainer clients.
The collected data allows us to set specific targets for customer satisfaction, with a focus on standardising feedback across different client engagements and improving areas like digital skills.
Our nine-month collaboration with William Joseph has been the most pain-free experience I’ve had in a new website project. They delivered on schedule, a whisker under budget and exactly to the brief. The end result is a website that totally maximises the energy of our new brand, meets high accessbility standards and results in much less carbon production. The team combined professionalism with a genuine, approachable attitude and fully appreciated that without any in-house IT or tech support, we were dependent on them guiding us through the process.
– Emily, Communitas Clinics
Top line results include:
Our nine-month collaboration with William Joseph has been the most pain-free experience I’ve had in a new website project. They delivered on schedule, a whisker under budget and exactly to the brief. The end result is a website that totally maximises the energy of our new brand, meets high accessbility standards and results in much less carbon production. The team combined professionalism with a genuine, approachable attitude and fully appreciated that without any in-house IT or tech support, we were dependent on them guiding us through the process.
| To what extent do you agree with this statement: | 2024 | 2023 |
|---|---|---|
| The WJ team ran this project in a supportive and professional manner with clear ways of working. | 4.8 | 4.4 |
| The WJ team helped to shape this product by adding ideas and expertise throughout. | 4.6 | 4.4 |
| The product the WJ team delivered meets our needs from our initial brief. | 5 | 4.4 |
| The product the WJ team delivered will help us achieve our mission. | 5 | 4.6 |
| The product we have created together is more accessible and will allow us to reach a more diverse audience than before. | 4.8 | 3.6 |
| The project felt like a partnership rather than simple supplier / client dynamic. | 4.4 | 4.0 |
| Our team have improved their capabilities in digital skills such as UX, Content Design, Agile, Product Management. | 3 | 2.4 |
| Would you recommend William Joseph as a digital partner to other organisations? | 100% | 100% |
